Monday, September 4, 2017

Labor Day Google doodle inspired by art created during The Great Depression

Google has traded out its usual logo with a doodle to mark the Labor Day holiday.

The Google doodlers behind today’s doodle took their lead from the Works Progress Administration (WPA) murals produced during the 1930s. Created in 1935, the historic WPA  was a federal program providing economic relief for US citizens suffering during the Great Depression.

According to WPAMurals.com, WPA founded The Federal Art Project under President Franklin D. Roosevelt in an attempt to employ artists during The Great Depression. The WPA Murals website says The Federal Art Project created more than 5,000 jobs for artists that resulted in over 225,000 works of public art.

To mark the holiday, the Google Doodle Blog notes, while Labor Day is a welcome day off for many, the holiday has deeper roots than barbecues, parades and picnics:

“After a worker strike in the 19th century, Labor Day was created to honor workers and give them a day of rest. It became a federal holiday in 1894.”

Search Engine Land wishes all of our readers a hopefully well-spent, relaxing Labor Day as summer edges to a close.

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Friday, September 1, 2017

6 considerations for choosing a live chat solution

In a recent report, 45 percent of US online consumers say that they like having a chat invitation appear to help answer questions when they’re doing online research or making a purchase. It should come as no surprise that increased engagement between agents and customers leads to higher conversion rates and increased purchasing.

When exploring your live chat options, it’s important to understand that not all chats are created equal. The difference between a “smart” chat engagement versus a generic chat engagement can be the difference between a customer completing a purchase or abandoning your website.

This white paper from MarketLinc highlights the six key considerations you should take into account when planning to implement live chat software on your e-commerce website.

Visit Digital Marketing Depot to download “6 Considerations for Choosing a Live Chat Solution to Increase Ecommerce Conversion.”

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SearchCap: Google iOS app trends, difficult clients & content SEO

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

Industry

Local & Maps

Searching

SEO

SEM / Paid Search

Search Marketing

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Google adds trending searches and instant answers to iOS app

With a new search app update for iOS, Google has added trending searches and instant answers. (TechCrunch noticed it earlier today.) It replicates a previously introduced Android feature which reportedly resulted in an outcry, causing Google to enable an opt-out.

In the “what’s new” discussion in the iOS App Store, Google says:

  • See searches that are trending around you when you tap on the search box to start a search
  • Get instant answers to your questions as you type them, before you even complete the search. Try it out by typing for “goog stock” or “how tall is the eiffel tower” and see the answer show up in the suggestions below the search box
  • Easily give feedback on any suggestions you see while typing — just swipe left and tap on the “info” icon

Here’s what it looks like:

The trending searches appear to be national rather than specific to my location. The data appear to be Knowledge Graph data, but it’s not consistent — answers don’t always appear to factual questions — or as rich as the Google Answer Box, which appears after the search is actually entered.

Apple offers a somewhat richer version of instant answers with its Spotlight Search on Safari, though there’s no trending data.

Trending searches will be interesting to some people. Others will be indifferent; still others may be horrified (“Starbucks Pumpkin Spice Latte”). If they were truly local queries, it would be more interesting to me.

Instant answers has some utility for quick facts. But it’s now faster, easier and more efficient to use voice search or Google Home, if you have one. I can ask for the time in London or “what’s the population of the United States?” much more quickly with my voice than my phone keyboard.

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Critical tips for navigating difficult client relationships

At some point in your PPC career, it’s nearly guaranteed you’ll have to manage a difficult client. Whether it’s an agency, consultancy or in-house relationship, somebody’s bound to be unhappy. Numerous issues will arise that will test your patience, attitude and self-worth.

This article will share a few tips regarding how to navigate the choppy waters of managing difficult clients, and how you can build a successful relationship with them.

Tip #1: Demonstrate empathy

Whenever a client of mine is being difficult, I try to visualize myself in their situation. Clients exert a ton of pressure on those who execute their PPC programs, but that doesn’t mean they’re immune to pressure being put on them.

With difficult clients, I want to ensure I have a full understanding of their context, and I probe for answers to the following questions:

  • How is actual PPC performance vs. the client’s goal? If performance is down, do I truly understand why? Have I fully communicated the “why” to my client, and have I also communicated a comprehensive plan for addressing any performance issues? Clients get frustrated when they need answers and those who are responsible for executing their paid search program are not proactively supplying this information to them.
  • Is there a bigger business issue at play that I’m not aware of? Oftentimes, when clients are stressed about performance and become overly demanding, there are usually bigger issues at play — such as across-the-board digital underperformance. PPC is usually the one lever that can be pulled quickly to drive immediate results, so clients lean on their PPC team to help them get out of trouble. Recognizing this dynamic and asking questions about the entire business helps project confidence that you have a 360-degree understanding of the challenges your client faces.
  • Am I being innovative enough? I’ve experienced firsthand clients getting frustrated because I didn’t bring big ideas to the table. Clients spend a lot of money on paid search and social — and they demand (rightfully) that they’re getting above-and-beyond value.

Knowing your client’s overall situation can help you better discern what’s driving them to be frustrated and difficult. Having a deep understanding of your client’s pain points will help you develop a plan of attack that reduces frustration and therefore allows you to focus on what’s most important, which is doing the work and driving results.

Tip #2: Always provide context

A current client of mine once told me, “Data is just data. I don’t care about it. What I need to know is what it all means and what you’re going to do about it.”

Clients really dislike having a lack of context and insight regarding the state of their PPC. Following are some of the ways we can provide context to our stakeholders:

  • As I mentioned earlier in this article, always have a definitive answer to the question of “why.” In my experience, poor client relationships and associated churn is a direct consequence of failing to explain the “why” behind both good and bad performance. Failure to provide deep performance insights creates a lack of understanding perception that destroys trust. For instance, when not being able to explain why performance is good, clients form a perception that PPC is doing well despite your efforts. Not being able to explain why performance is bad could radiate a perception of incompetence. Being able to explain what the results are, what they mean, and what’s going to be done to double down on success or adjust after failure signals to clients that you’re in control of the situation and have a solid plan to move forward.
  • Have a document on hand that can be shared with clients to show them what you’re working on. You shouldn’t spend much time discussing the to-do list, as clients can read over the status doc at their leisure and ask questions when needed. Instead, focus your meeting times to explain the impact of your work and what it’s leading you to work on next. Having a status doc that can be proactively shared with clients allows them to stay constantly updated regarding your work. It also demonstrates your willingness to be 100 percent transparent, which increases trust.
  • Understand your client’s most important KPI, and drive to it as hard and fast as possible. I work with many lead-gen clients, and they usually have dual goals (e.g., get me x leads at x CPA). When taking that guidance literally, then explaining results, I usually receive response statements such as, “We don’t have enough lead volume,” or “CPA is too high despite the increase in leads.” KPIs are usually not created equal, so ask your client to define which KPI is most important to hit. This will give you some insight into whether their business is focused on growth or efficiency. Having this information will help you design a better-informed overall account strategy. Having this extra context could mean the difference between experimenting with new platforms to grow volume or spending most of your time trimming bids and adding negative keywords to an account.

Providing the “why” can help remove frustration directed at you personally. Clients want to know why things are the way they are so the best decisions can be made. Make it easy for your client by providing all the information available that’s relevant to share. Clients will appreciate the transparency, and while they might be frustrated about performance, they’ll want to continue working with you to find new solutions and ways forward.

Tip #3: Make it a partnership

The client relationship profile most prone to failure is one that lacks some level of partnership. For instance, a situation wherein a client insists on dictating strategy and action plans without input from the PPC team usually leads to disagreements, misalignments and frustration on both sides.

On the other hand, I’ve experienced client relationships that do not work out because a client is too hands-off. Without some level of guidance and direction from clients, it’s very difficult to keep PPC aligned with the overall business strategy, goals and objectives.

Below are a couple of things you can do to help create a successful partnership:

  • Negotiate a nearly equal say in the direction of the PPC program. In this scenario, someone has to be the final decision-maker in terms of strategy and overall direction — and in my opinion, that should be the client’s responsibility. However, if the everyday PPC person or team can provide a large amount of input into the strategy and direction, they’ll feel more invested in its success.
  • Do your part to ensure everyone involved with the PPC program is treated with respect. Passing the buck or assigning blame in a non-constructive, disrespectful way will only lead to animosity, which will reduce the effectiveness of the relationship and hurt results. Tough feedback from clients is part of the business and should absolutely happen. Agencies and partners should feel comfortable providing tough feedback of their own when warranted and be able to hold those clients they work for accountable as well. In all instances, both sides should be working to provide feedback and criticism in a constructive, positive way.

Final thoughts

Collaborating with clients is difficult, but it doesn’t have to be adversarial. Understanding your client’s point of view, determining the stress they’re under and providing them with the information and context needed to be successful can go a long way toward cutting through negative emotions. Doing so allows both sides to focus on what’s important: finding solutions to big problems.

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Content marketing & SEO: The scalable way to be in the right place at the right time

Content Marketing & SEO - The right place at the right time

Content marketing and search engine optimization (SEO) are both titans of modern marketing, yet they’re not spoken about in the same conversation often enough.

In this article, I will take a quick look at content marketing and SEO and then detail how you can integrate these two approaches to supercharge your results from each approach.

What is content marketing?

The Content Marketing Institute defines content marketing as follows:

Content marketing is a marketing technique of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience — with the objective of driving profitable customer action.

There are a few moving parts here. Typically, content created and promoted will help the reader in some way, and, in some instances, it will be purely for entertainment.

Red Bull does a great job with entertaining content marketing by aligning themselves with lots of high-octane sports. A great example is Red Bull Stratos, where Felix Baumgartner parachuted to earth from space. This is pure entertainment, yet it is well aligned with the brand.

For the average business, the content you publish is likely going to be a little more practical and related to the pains, gains and jobs that your target customer wrestles with.

At Bowler Hat, we help businesses with SEO and digital marketing, so we tend to publish content that helps people improve their SEO. We are talking mainly to business owners and in-house SEOs.

This exposure helps us demonstrate our expertise and build relationships with companies that we can help. It’s marketing, but, in a nice and non-sales-focused way. It’s marketing that feels good and not pushy.

What is SEO?

Search Engine Land defines SEO as follows:

SEO stands for “search engine optimization.” It is the process of getting traffic from the “free,” “organic,” “editorial” or “natural” search results on search engines.

I am going to assume that most Search Engine Land readers will be satisfied with that, as they probably are quite familiar with SEO, but there is a more detailed definition here if you’d like one.

While the definition above works for our purposes, all too often we see small business SEOs concerned only with ranking for the big and obvious commercial terms. This is inarguably important, but because everyone wants to rank for the big obvious terms, this can be super-competitive, both in the organic results and within the paid placements.

Where content marketing on search engines can be most helpful is when it puts you in front of customers before they are comparing potential suppliers. Establishing contact with a potential customer at this point gives you a chance to illustrate your credibility and generate leads earlier in the buyer journey. This type of helpful thought-leadership content is also one of the easier types to promote, so it can help you build links that can naturally improve your rankings on those coveted commercial terms.

Content marketing & SEO

Marketing is all about being in the right place at the right time. And in 2017, when people have a question, they typically ask it on one of the major search engines (well, mostly Google).

Yet many content marketing efforts rely on social media or email to get the message out there. These channels can be powerful. But they rely on the hope that your social post, ad or email gets in front of a prospective customer at just the time when they are looking for your products or services. Sure, targeting has gotten more sophisticated, but it doesn’t really compare to search engine marketing, which works so well because we know our listings are seen right when people are searching for that information.

Having your content found by prospective customers on Google is the holy grail. It is your content at the right place and the right time. It is truly scalable, and when it comes organic listings, it doesn’t come with a cost per click.

How to get your content marketing found on Google

You have two basic options here:

  1. Publish on a highly authoritative site where the content will naturally rank well.
  2. Build the authority of your own site and your published content.

Option #1 is fairly self-explanatory As an example, I recently published an article on ways to measure the success of SEO right here on Search Engine Land. I focused on keywords that were variations on “SEO KPIs” and “measuring SEO,” and the article naturally ranked from first to third for the majority of these terms.

Now, it was an informative and well-researched article (blowing my own trumpet here) that I felt was better than anything else out there. It was also published on an authoritative and highly relevant site. No link building or anything else was needed. The content itself and the authority of the site it was placed on were enough for that article to rank well.

Option #2 is a little harder, as your site is isn’t likely to be nearly as authoritative as an established site in its niche. So, you have a few jobs to do here before you can get content on your own site to rank.

First, you absolutely, positively need to get the SEO basics dialed in. Then you need to build authority for your overall site (domain authority). And you will need to promote those articles individually (page authority).

Both of these approaches have merit. Publishing on third-party sites is faster, easier, and lends you credibility. Driving people to your own site is powerful for brand awareness, and you have more control of the next steps (remarketing, lead generation, email, social and so forth).

Both approaches require you to make an investment and to be consistent — but what worthwhile marketing does not?

How SEO supercharges content marketing

This is fairly obvious. When your content ranks well organically, you get free exposure in the natural search results. This improves brand awareness, drives engagement with your business and helps set more people on the pathway to profitable customer actions.

Your content appears in the right place at the right time with no associated cost per click. That’s some marketing gold right there.

How content marketing supercharges SEO

What kind of outbound links do you personally click? I am not talking about internal navigation, but rather the links that take you from one site to another.

Typically, these are links within the body of an article. If I were talking about Google PageRank, I would likely link to the Wikipedia PageRank page to provide more detail. This link enriches and improves the linking page and provides a useful resource and direction for the reader. And sure enough, informational resources like Wikipedia have millions of links. All without doing any SEO.

Now, most businesses are not Wikipedia, and this is not “Field of Dreams.” So, we can’t just build it and wait for the links to come. We must promote the content when it is created. Outreach, guest posts and digital PR are your allies here, and you can supplement these efforts with some paid promotion and content amplification.

The best approach here is to identify well-linked content in your sector, and then create an improved version of that content. This way, if you keep a list of who linked to the original content, you have a great place to start for initial outreach. And you are also armed with the knowledge that what you are promoting is worthy of those links — which is central to this whole approach.

In the simplest terms, content marketing supercharges your SEO by making link building easier.

SEO vs. content marketing

We see this antagonistic mentality all the time in digital marketing. SEO vs. PPC. Local SEO vs. Organic. SEO vs. Content Marketing. SEO vs. Social.

Smart digital marketers don’t think like this. All channels have a part to play, and the best strategies are often those that strategically integrate channels in a way that they support each other.

This is certainly the case with SEO and content.

  • SEO helps get your content and business in front of more people.
  • Content marketing helps you build authority and improves your SEO.

Think integration rather than silos, and all your marketing will thank you for it.

SEO & content marketing strategy

So, to quickly summarize here, we have the following strategy to help drive more traffic to the content on your own site.

1. Create great content

2. Promote that content with:

  • outreach
  • digital PR
  • guest blogging

Strategically this is relatively simple. You need to be realistic and patient. If your content ranks well in organic search, it can be a huge win — but it won’t be quick or easy. This is marketing that shoots for the moon!

SEO & content marketing caveats

This approach will not be right for every business or every situation.

If you are a small local plumber looking to pick up several new customers each week, then the effort to produce plumbing content that ranks highly in Google is likely not worth your time. You would be better served by doing some PPC, SEO and local SEO. You may also be able to use a more targeted approach to content marketing using social media advertising.

If you have a scalable business model and are not geographically bound, then nothing is going to be more scalable than a combined content marketing and SEO strategy. You will be able to drive more awareness and engagement — without rapidly scaling costs — as you reach a more diverse and geographically broad audience.

Remember that SEO is not always the right approach if the objectives, budget or time scales say otherwise. But if you don’t get started now, you will fall ever farther behind, and when SEO and content is a good fit, it is hard to beat.

Shoot for the moon!

The strategies I’m describing here represent the holy grail of digital marketing. Not easy. Not quick. But if you are willing to do the work, then the results will often outperform any other strategy.

I would love to hear about your experiences combining SEO and content marketing. I’m always happy to answer any questions via the author contact form — or you can reach me on Twitter or LinkedIn.

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Search in Pics: Nooglers smiling, Google pizza making & charging docks

In this week’s Search In Pictures, here are the latest images culled from the web, showing what people eat at the search engine companies, how they play, who they meet, where they speak, what toys they have and more.

Nooglers, new Googlers, ready to work:


Source: Instagram

Google charging docks:


Source: Instagram

Googlers making pizza:


Source: Instagram

Seniors day at Google:


Source: Instagram

Funky Google hallway:


Source: Instagram

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