Monday, February 1, 2016

Google’s Fake Locksmith Problem Once Again Hits The New York Times

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Almost five years since the New York Times profiled the issue with Google’s local results and locksmiths, the New York Times published a fresh story around the issue this weekend.

The story is named Fake Online Locksmiths May Be Out to Pick Your Pocket, Too. It goes through how local locksmiths are locked out of the local results because of all the fake, call-center based locksmiths that are hacked into the Google local results.

When a searcher begins looking for a local locksmith, instead their phone calls often goes to a call center, which then may send “poorly trained subcontractors” to charge you a lot more money than you were quoted on the phone. The subcontractor arrives on the scene and then often will require the person locked out of their car or house to pay three or four times what was quoted on the phone.

The goal of lead gens is to wrest as much money as possible from every customer, according to lawsuits. The typical approach is for a phone representative to offer an estimate in the range of $35 to $90. On site, the subcontractor demands three or four times that sum, often claiming that the work was more complicated than expected. Most consumers simply blanch and pay up, in part because they are eager to get into their homes or cars.

Where are these locksmiths from? The New York Times uncovered companies, often not based in the local area, that set up fake locations within Google Maps to trick the algorithm into thinking they are a local based company. These companies can literally be found in all metro areas but all phone calls typically go to a single call center, not located in the metro-region.

A Google spokesman told the New York Times that the company worked hard to check bad actors and quickly removed listings that violate its policies.

The truth is, not much has changed in terms of this issue in the local results at Google in the past five years. It is almost impossible for Google to manually remove all these fake listings and as they do remove them, several more pop up every day. The algorithm simply doesn’t work in this case.

Check out the very detailed article on the problem, who is causing it and how Google is unable to prevent it at the New York Times.

The post Google’s Fake Locksmith Problem Once Again Hits The New York Times appeared first on Search Engine Land.

Friday, January 29, 2016

SearchCap: Republican Debate & Google, AdWords iOS App & Adobe Report

searchcap-header-v2-scap

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

Local & Maps

Link Building

Searching

SEO

SEM / Paid Search

Search Marketing

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No-Hype SEO: A Realistic Formula For Making SEO Work For Your Business, Part 2

seo-notebook-notes-ss-1920

In part 1 of this series, we talked about the origins of good marketing, how SEO fits into modern marketing, why it’s the most dependable and consistent form of quality lead generation, and (most importantly) how to start your SEO machine.

Today, we’re diving into the last two levels that will take you from just generating leads to collecting a return on your leads (revenue).

Here are the four levels:

  1. High Level (search terms, PPC terms).
  2. Top of Funnel (indirect content).
  3. Blog Level (relevant blog topics and lead generation tools).
  4. Back End (marketing automation and database marketing).

Most marketers think of their marketing as having two distinct phases: attracting and converting.

The problem with this approach is that it leaves much to be desired on the third (and arguably most important) part of your marketing: trust building.

Based on my own experience, the most effective three-step process for a profitable marketing and lead generation system is attraction (collect the lead), trust building (earn their trust) and conversion (make the sale). Here is where this SEO formula starts to pay off.

Trust Building, Built Right In

Ideally, your prospects are searching you out. They scour the internet looking for solutions to their problems. By now, you have put together a list of the common phrases for which they’re searching (homework from part 1), and you’ve got a list of topics that attract interested prospects to your site (also homework from part 1).

Now, they read your articles, attend your webinars or otherwise consume your content and attribute the learning to you. You are the person who has helped them solve their problem (at least partially), and that generates an extraordinary amount of trust.

Contrast this with paid traffic, where the goal is to monetize as quickly as possible. I’m all for monetization, but one of the problems with it is that the leads you generate do not know you and do not trust you, which makes it hard to convert them into customers.

Never forget, your customers and clients are real people, not dollar bills; they have real problems, struggles and questions. Smart marketers offer help in trade for their prospects’ trust and attention, and only then do they offer the opportunity for the sale.

Next, let’s dive into level 3: Blog level.

Turn Visitors Into Leads

Armed with your list of PPC terms and your list of related interest terms, you can now go about creating your blog topics and “opt-in” assets.

We’ve talked about the decision patterns of your prospects, and at this level they are likely looking for buying information. Picking up the example from part 1 of this post, assume you are a digital marketing consultant from Boston.

We identified your PPC terms as follows:

  • Email marketing consultant Boston.
  • Digital Marketing Agency.
  • Experienced Infusionsoft Consultant.
  • Landing page optimization expert.

Your top-of-funnel terms include:

  • How To Make Better Email Newsletters.
  • How To Create Profitable AutoResponder Series.
  • Compare Infusionsoft to Hubspot.
  • Case Study of Email Marketing for eCommerce Business.

You’ll want to grab a pen (or open a spreadsheet) and begin crafting “opt-in” assets that can take an interested visitor and turn them into a lead. They’ve read your blog post titled, “How to Make Better Email Newsletters,” and now they want more information. This is where SEO begins to pay off.

In this case, you could have a white paper titled, “White Paper: How To Double Your Profits Using This Proven Newsletter Template.” The catch: this piece of content is “gated,” meaning the visitor must trade their contact information to download the white paper.

This is most likely not a problem, because they’ve likely searched for you on Google (using your PPC terms, such as “Email Marketing Consultant Boston”), found your site and read your articles (including “How to Make Better Email Newsletters”), and now they have trust in the fact that you are indeed the expert and are interested in helping them. They’re primed to download this white paper and become a lead.

See how this works?

Next up, you need a regimen that will maximize marketing outreach until they become a sale. That’s called “database marketing” or “back-end marketing,” and it’s Level 4 of our SEO system.

The Final Level: Turning Leads Into Money

When a lead comes into your universe, it’s important that they are segmented appropriately from the beginning. In other words, if a lead comes through the system outlined above, they are (obviously) interested in creating newsletters that create sales for their business.

Of course, you don’t want to start hitting them over the head with sales messages on unrelated topics, as they are likely to opt out. However, if someone becomes a lead off of a white paper titled, “Infusionsoft Vs. Hubspot: Pros and Cons Revealed,” then you can certainly pitch Infusionsoft, as they have shown direct interest. Segmentation is very important in making sure your SEO creates actual profits.

Autoresponder sequences can now be geared up to offer more information, more training, and sales messages specifically tailored to the type of offer the lead wants to buy. For each top-of-funnel term, you are going to need an “opt-in” offer and an autoresponder sequence specifically written for that term.

So here’s our sequence:

PPC Term > Top-Of-Funnel Content > Opt-In Asset > Custom Autoresponder

And here’s how that would look with the examples given thus far:

Email marketing consultant Boston (PPC Term) > “How to Make Better Email Newsletters” (Top of Funnel Content) > White Paper: How To Double Your Profits Using This Proven Newsletter Template (Opt-In Asset) > 12 emails directing to content and training and offers for email newsletter services

This is a powerful marketing tool for any e-commerce business. When you use your autoresponder sequences to push people back to related blog posts and content, it not only can generate more profit, but it also has the potential to further boost your SEO rankings. Think of it as a cyclical system that can be adapted to fit almost any industry.

If you have any questions related to your specific industry, please ask me on Twitter.

The post No-Hype SEO: A Realistic Formula For Making SEO Work For Your Business, Part 2 appeared first on Search Engine Land.

Search In Pics: GoogleBot Band, Inside Out Post-It Art & Hangouts Pillow

In this week’s Search In Pictures, here are the latest images culled from the web, showing what people eat at the search engine companies, how they play, who they meet, where they speak, what toys they have and more.

Google Hangouts Pillow Selfie:

Google Hangouts Pillow Selfie
Source: Google+

Google Inside Out Post-It Art Work:

Google Inside Out Post-It Art Work
Source: Google+

Google Top Contributor Summit Swag Bag:

Google Top Contributor Summit Swag Bag
Source: Google+

GoogleBot Rock Band:

GoogleBot Rock Band
Source: Twitter

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3 Reasons B2B Marketers Must Embrace Mobile… Now

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We’re all familiar with recent statistics that illustrate the growth of mobile device usage. Over the last few years, we’ve seen internet usage on mobile devices grow to exceed PC. In 2015, Google announced that mobile searches now exceed desktop searches on their search engine. And it’s estimated that nearly 75 percent of the US population now owns a smartphone.

Mobile is clearly a critical element of any successful marketing strategy. But what does increasing mobile usage mean specifically for B2B marketers? Why are so many B2B companies slow to adopt mobile marketing strategies, and how will this ultimately impact their business success?

Here are three critical reasons B2B marketers need to embrace mobile… now.

1. Mobile Impacts Fundamental Marketing Metrics

Mobilegeddon might not have been the digital marketing calamity many were expecting, but B2B marketers must realize that there are significant and fundamental risks associated with not having a mobile-friendly website.

According to CWS, businesses that do not provide a solid mobile experience encounter the following:

  • A drop in organic ranking.
  • A loss in mobile site traffic.
  • An increase in bounce rate.

I believe that many B2B marketers remain unaware that providing a less-than-optimal mobile experience is jeopardizing fundamental online marketing success metrics such as visibility and website traffic.

2. Mobile Is Required For Customer Engagement

In addition to ensuring brand visibility and driving traffic, mobile-friendly websites increase customer loyalty, sentiment and engagement. Here’s a sampling of facts from a Google study entitled What Users Want Most From Mobile Sites Today.

  • 74 percent say they are likely to return to a company’s site in the future, if it is a mobile-friendly site.
  • 48 percent feel frustrated and annoyed if a company doesn’t have a mobile-friendly site.
  • 52 percent are less likely to engage with a company that has no mobile website.

These are fairly dramatic statistics. B2B marketers can’t afford to annoy prospects and certainly shouldn’t erect barriers to engagement.

A positive mobile experience is now absolutely required to successfully interact with prospects in order to drive engagement, leads and sales.

3. B2B Decision Makers Are Increasingly Using Mobile Devices

We know that business buyers rely on the internet during their research and selection process. But did you know that more and more of these decision-makers are using mobile devices? In fact, B2B mobile usage is intensifying throughout the entire buy cycle.

Google partnered with Millward Brown Digital to survey 3,000 B2B decision makers about their research and purchase habits. According to the study:

  • 42 percent of researchers use a mobile device during their B2B purchasing process.
  • Search activity for those using a smartphone has intensified. Google is reporting a 3X growth in mobile queries.
  • B2B researchers are not just using mobile devices when they are out of the office; 49 percent of B2B researchers who use their mobile devices for research do so while at work.

It isn’t just consumer mobile usage that is growing. These days, B2B marketers, you must understand that your customers, your prospects and your buyers are using mobile devices more frequently than ever, at the office and outside of work hours, to make critical business decisions.

Get Started: Mobile-Friendly Website Tips

So how should you determine the effectiveness of your company’s current mobile experience? I recommend taking these two very simple “get started” steps:

  1. Assess and improve your Mobile PageSpeed.
  2. Understand and implement Mobile Design Best Practices.

Along with your PageSpeed Score, Google provides specific recommendations on what you should fix to improve the mobile experience. For example, in order to improve page load speed, you may need to enable compression, leverage browser caching, minify CSS, optimize images and avoid landing page redirects.

In terms of implementing mobile design best practices, you may need to improve things by using more legible font sizes, simplifying navigation, configuring the viewport and avoiding plugins.

These two resources provide a simple and effective starting point for improving the mobile experience.

Mobile, Your Competitive Advantage

Here is the bottom line for B2B marketers:

  • The mobile experience is now directly impacting your fundamental online marketing success and affecting metrics such as visibility and traffic.
  • Providing a favorable mobile experience is absolutely required to continually engage prospects and drive leads and sales.
  • B2B decision-makers are using mobile devices across all phases of the buy cycle and throughout the day (including at work).

Take a look at your website analytics data. Even if mobile traffic isn’t a huge device segment today, it is growing and will continue to do so.

Get ahead of this curve. Start embracing our multi-screen world. Turn mobile marketing into your competitive advantage… today.

The post 3 Reasons B2B Marketers Must Embrace Mobile… Now appeared first on Search Engine Land.

Adobe: Paid Search Spend Growth Slowed In Q4, Mobile Continued To Eat Into Desktop

ppc-blue-mobile-ss-1920Paid search continued to grow in the fourth quarter of 2015, but at a slower pace than the previous year, according to the latest Adobe Digital Index report.

Spend among advertisers running campaigns on the Adobe Media Optimizer platform rose 3 percent year-over-year in Q4 2015, compared to the 12 percent increase seen in Q4 2014 globally.

Growth on Google slowed to 5 percent globally, down from 8 percent the previous year. For Bing and Yahoo, growth rates declined sharply in Q4 to 7 percent, down from 36 percent in Q4 2015.

 

 

Mobile Spend Share Rises, Clicks Remain Cheaper

Smartphone share of search spent grew to 23 percent of spend in Q4 2015, up from 15 percent the previous year. Desktop saw spend share drop from 69 percent last year to 62 percent in Q4 2015. Tablet spend share fell from 16 percent a year ago to 14 percent in Q4. 

Yet, even as desktop spend share falls, and mobile click-through rates keep rising, mobile CPCs actually fell 7 percent year-over-year globally.

Smartphone CPCs cost 26 percent less on average than desktop, yet mobile CTRs made significant gains in the final two quarters of 2015. CTRs were 40 percent higher on smartphones than desktop in Q4, up from the 20 percent seen the previous year and through Q2 2015.

adobe-q4-2015-device-cpc-ctr

Mobile Shopping Ad Spend Nearly Doubled

On smartphones, product ad spend jumped 95 percent among brand and retail advertisers. Desktop accounted for just 11 percent of the 37 percent spend gain seen overall in Q4 year-over-year.

Google continued to showing product listing ads on more queries. In North America, PLAs accounted for 64 percent of retail advertiser impressions in Q4, up 42 percent from the previous year. That was similar in the rest of the world, where 63 percent of retail impressions came from PLAs, up 78 percent year-over-year.

google pla impression share

Gemini CPCs Rose Relative To Google

Looking at Yahoo’s upstart (or restart) effort into search, CPCs remain heavily discounted but the gap compared to Google continues to shrink. CPCs on Gemini increased nearly three-fold relative to the search leader, rising from just 17 percent of Google CPCs in Q2 2015 to 49 percent Q4. google bing yahoo paid search q4 2015 - adobe

Bing CPCs also continued to rise relative to Google, increasing from 75 percent of Google CPCs in Q2 to 80 percent in Q4.

The Adobe Digital Index report is available for download here.

 

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Thursday, January 28, 2016

New “Candidate Cards” Let Fiorina Walk All Over Others & Google’s Search Quality In #GOPDebate

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Google’s new experiment in giving US presidential candidates “cards” where they have a guaranteed position are, so far, a disaster in their debut as part of today’s Republican debate.

Earlier this week, Google said that it would be allowing US presidential candidates to post content directly to Google that, in turn, would appear in a “card” format in a guaranteed place atop its search results.

The first test of this experiment happened during today’s “undercard” debate between Jim Gilmore, Mike Huckabee, Rick Santorum and Carly Fiorina. It was quickly dominated by Fiorina.

No matter what searches related to the debate that I tried, Fiorina’s posts always came up. Cards from her campaign appeared at the top of Google’s results for “gop debate,” as shown below:

gop-debate

No other candidates had cards. In fact, searching for Huckabee or Santorum by name produced Google search results where the entire top of the results were dominated by Fiorina’s cards:

huckabee

santorum

Her cards ranked tops for a generic search like “debate” and even for “who won the debate,” as shown below:

debate

who won the debate

The problem is almost certainly that none of the candidates other than Fiorina are making use of the new Google card system, which allows candidates to post content directly on Google in some mysterious way. Here’s an example of one of the standalone posts:

fiorina

Fiorina’s campaign seems to be making use of this new publishing method. The other campaigns are likely not. I certainly can’t locate any content from them. As a result, Fiorina is winning the SEO game because she’s the only one playing in this new space.

It may be that when the main debate begins, other candidates will have their own cards appear. If so, that will provide more variety. But if they don’t, or if Google reacts primarily to ranking these on a first-in, first-out type of situation, it makes a mockery of the balance that its search results have generally sought to provide. It’s allowing one savvy candidate to potentially push all the others aside.

Also frustrating, there’s no way to see all the posts that a candidate has made. With Twitter or Facebook, candidates — like anyone — have profile pages that list everything they’ve published. But with Google, the “More from” link that it provides under any particular post simply generates a new Google search, where you’re back to seeing only a subset of what’s been published. Here’s an example for Fiorina:

carly fiornia

The “More from” link shows you some of Fiorina’s posts but not all of them. It’s a handy way for Google to generate more search traffic from these cards but not useful for people who wish to track down all the things she or any candidate has posted to Google.

When the main debate gets going, I’ll be watching for how the cards change.

The post New “Candidate Cards” Let Fiorina Walk All Over Others & Google’s Search Quality In #GOPDebate appeared first on Search Engine Land.