Local search represents between 30 and perhaps 40 percent of mobile search results. It’s a critical area for consumers and one that represents billions in ad spending. And it’s a high-stakes area for all the companies involved in serving or selling to local businesses.
Over the weekend, the following exchange took place on Twitter regarding Google’s local search results:
The problem identified in the above Twitter conversion is that for some local navigational searches (e.g., “TripAdvisor, Hilton”) on mobile devices Google is burying the “intended result” below the fold and showing instead its Local OneBox at the top.
After this exchange and a subsequent article, Google described what happened as a “bug.” Yelp by contrast sees intentional behavior. I spoke to Yelp at some length about this today.
Yelp asserts that one of the ways that Google identifies local-intent searches is through so-called “co-occurrence signals” (Google’s term) — essentially searches that yield Yelp or ZocDoc or TripAdvisor or other local results. Yelp claims that in such situations Google increasingly tries to usurp traffic that would otherwise go to third party sites.
Claims like this are at the heart of the antitrust action in Europe. According to a comment provided to Re/Code, the issues were reportedly caused by a “recent code push, which we’re working to fix.”
I’ll be following up with Google and with Yelp further to more completely understand this. Yet Yelp sees a pattern of deceptive, self-interested behavior by Google. Google by contrast says this is simply a temporary problem awaiting a fix.
Whom you believe I suppose depends on how you see Google and its motivations.
The post Local Traffic “Diversion”: Google Claims It’s A Bug, Yelp Says It’s Intentional appeared first on Search Engine Land.
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